To avoid delivery issues, buyer must enter a valid shipping address during checkout. I cannot insure delivery for orders without a valid U.S. address.
Domestic Orders:
All U.S. orders are shipped USPS Ground Advantage. An email is sent when shipped with tracking information. Shipping insurance is provided by the USPS and I will do my best to sort out any potential delivery issues.
International Orders:
International orders are made at buyers own risk, and buyer is responsible for any customs due before delivery.
Undelivered international shipments will not be reshipped or refunded.
I am unable to guarantee international deliveries, as there is not insurance or recourse available to me as the shipper.
I provide a tracking number, but each country handles international tracking differently. For many countries, the tracking stops being updated once the package leaves the United States.
Sometimes international packages get lost, or more commonly, are not delivered because they buyer never pays the customs due. Packages often get held in the customs office or postal office of the destination, and the buyer must pay any customs due before receipt of the package. I do not know how your local postal system handles customs due. Some customers have told me they were never notified by the local delivery institution, and they had to inquire with their mail carrier in order to pay the customs and get their package.
For international shipments, the package is shipped via USPS to a third party international distribution center where it sometimes stays for up to a week before there are enough packages to the global region to fill a cargo carrier. It then gets the international label applied, taken to the destination country, and transferred to the local postal system or carrier for final delivery and customs tax collection.